User research - Legal UX - Clear Language
Training for judges
2022
The École Nationale de la Magistrature has been using clear legal language for a long time, has adopted a pedagogy that is already focused on their audiences and has worked with a designer on certain training materials. Based on this experience, they asked us to go even further in the user-centeredness of their pedagogical engineering, dedicated to non-professional judges.
This approach is in line with their continuity, but is also due to the online switch of most of the trainings, due to the health crisis. Our mission was to (i) develop a methodology to make the online trainings more engaging, impactful and interactive, (ii) equip them to create practical materials to sustain the learning by their audiences and (iii) equip them to go even further in clear legal language.
As always, we began with a user research phase to identify the profiles of non-professional magistrates, their needs and the challenges of their training. Over the course of several sessions of our support, we co-created with the training judges the profiles and paths of their users. We dedicated a session to the teachings of neuroscience in order to design online trainings that take into account the limitations and cognitive biases of each individual.
Another session was devoted to clear legal language and its application to complex legal issues: the aim was to make these concepts accessible to non-professional judges, but also to give them keys when they are faced with jargon, especially in conclusions. The last session was devoted to the basics of graphic design for lawyers, who are not designers and do not intend to become one: what graphic "quick wins" can be implemented with amateur tools, once the mindset and methodology of user centricity have been well assimilated? How to best collaborate with designers?
A toolbox dedicated to training judges, to enable them to apply the user-centered law methodology independently. In less than two weeks, judges were already sharing their own productions with us!
The co-creation with judges of clear language content, dedicated to non-professional judges, is also at the heart of ENM's mission to improve the legibility of judicial action with respect to litigants, the media and society.
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